I sincerely hope you will not come across a problem like this again. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and. It's generally a good casino to play at, but there are some things worth noting.
In the meantime, I recommend that you contact the responsible gaming authority - BCLB (Betting Control and Licensing Board, Kenya), and submit a complaint to them You can find more details about the process HERE. We've thoroughly reviewed Betika Casino and gave it an Above average Safety Index. If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. I understand this is not a satisfactory solution to your issue. I will mark the complaint 'unresolved' in our system and update the disputed amount according to your last information to KSh 2,253 (1428 and 825). I am afraid, there is not much that can be done without cooperation from their side.
I tried to contact the casino repeatedly but without success.
